Freight Customer Service/Dispatch - Arizona
Phoenix · Phoenix, AZ
FULL TIMEAbout This Role
Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Freight Customer Service/Dispatch who will also cross train for a Dispatcher Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Customer Service Responsibilities:
- Provide accurate and professional customer service
- Incoming order entry via phone, email, web
- Outbound calls to customers with delivery status
- Provide problem resolution for customers and freight drivers
- Accurate and complete documentation of all issues
- Constant contact with other reps and dispatchers
- Multitask between order entry, monitoring delivery status, problem resolution, etc.
- Other customer service and office duties
Dispatcher Responsibilities:
- Ability to select best possible driver based on location, ability, vehicle specifications & current work load
- Ability to navigate upwards of 20 drivers simultaneously to complete more than 100+ expedited deliveries per day
- Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted
- Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff
- Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion
- Coach new drivers as part of their on-the-job training, providing additional instruction and guidance
Requirements
- High school diploma/GED required
- Strong knowledge of the metro and surrounding areas
- Background experience in a customer service environment with problem resolution skills
- Call center experience or transportation experience preferred
- Must be able to work a flexible schedule that includes occasional evenings, weekends and holidays
- Exhibit a strong attention to detail
- Ability to work in a team environment in high pressure situations
- Strong written and oral communication skills are essential
- Ability to Multi-task in the areas of customer service and order entry
- Must be reliable and punctual - maintain excellent attendance
- Basic computer skills -- will use windows-based software
- Basic to advanced typing skills - Minimum 34 words per minute
- Capable of working in a fast-paced environment
- Must be able to cross train in a dispatch position
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
Why Drive With Us?
- Health insurance benefits
- HSA benefits
- Drive your own vehicle – no color requirements
- Guaranteed earnings and expense reimbursements
- Paid vacation
- Opportunities for advancement – we promote from within
- Paid overtime, paid training – no courier experience necessary
- Great company culture – have fun at work with people you enjoy
- No fees, no deposit requirements, no start-up fees
Quicksilver offers a comprehensive benefits package including health, dental, and vision insurance, group accident and disability insurance, and a Health Savings Account (HSA) for eligible employees. The health plan covers preventive care, emergency services, hospital stays, and prescription drugs, while the dental plan covers preventive services at 100%. The HSA allows for pre-tax contributions with no "use it or lose it" rule.
Learn more about our benefits